RECRUITING NOW! Mon-Fri £12.40/hr - Sat & Sun £13.50/hr - Mileage Paid 45p/mile Call 01792 342199 or email your CV today to:- socialcare@rsd.uk.com

RSD Social Care offer personal care, domestic care to respite care, overnight care and live in care packages in

Swansea area  to any adult requiring care or support for independent living in their own home.

We are not a franchise but a family run business where family values and understanding are paramount.

We provide a wide range of care services with the aim to help our customers to maintain and improve their

independence through our reliable and friendly service.

 

RSD Social Care Client Charter

~ Working Together in Partnership with Swansea Council ~

 

Please Read Below for our Shared Commitment.

1. Our Commitment to You

We are committed to delivering high-quality, person-centred care and support.

We believe that the best outcomes are achieved when we work in partnership with you, your family, and others involved in your care.

You can expect our staff to be professional, polite, and respectful at all times, treating everyone with empathy, dignity, and kindness.

We ask that you support us in creating a safe and respectful environment for everyone involved.

2. Working Together: Shared Expectations

We value open, honest, and respectful communication. To ensure a safe and positive experience for everyone, including our staff,

we ask that all interactions are based on mutual respect and understanding.

We are committed to protecting the wellbeing of our employees. There are certain behaviours and situations that can place

taff at risk or prevent them from delivering care safely and effectively. We ask for your support in avoiding the following:

• Use of offensive language, swearing, or smoking/vaping in the presence of staff.

• Inappropriate or disrespectful comments, including sexual innuendo or degrading language.

• Creating unsafe environments, such as allowing animals to roam freely or failing to maintain a safe home environment.

• Any form of physical violence, threats, or intimidating behaviour.

• Preventing staff from leaving a room or property, or pressuring them to act outside their role or care plan.

• Verbal abuse, including discriminatory remarks related to race, appearance, religion, age, disability, culture, or sexual orientation.

• Harassment or abuse via social media or other platforms.

• Repeated or unreasonable demands that fall outside the agreed care plan or the scope of the service.

 

We understand that care is often delivered in complex and sensitive situations. If you have concerns or feel something isn’t working, we

encourage you to speak with us so we can find a solution together.

 

3. Responding to Concerns

If a situation arises where staff feel unsafe or disrespected, we will always aim to resolve it constructively. Actions we may take include:

• Having a respectful conversation to explain concerns and agree on a way forward.

• Asking individuals to modify their behaviour or leave a room temporarily.

• Staff stepping away from a situation if they feel at risk, which may include ending a visit or phone call.

• Reporting the incident to a manager, who will assess the situation and decide on next steps.

• Introducing a behaviour agreement to clarify expectations and support continued care.

• In rare and serious cases, suspending or ending services if it is not safe to continue.

• Contacting the police if it is suspected a criminal offence has occurred or been threatened.

 

Our priority is always to maintain a safe and respectful environment for everyone.

 

4. Feedback and Continuous Improvement

We welcome your feedback—whether it’s a compliment, suggestion, or concern. Your views help us improve and ensure we’re meeting your

needs. If something isn’t right, please let us know so we can work together to put it right.

We ask that all feedback is shared in a respectful and constructive way, and we commit to listening and responding fairly.

 

~ This Document is Approved and Supported by Swansea Council in line with the Corporate Unreasonable Customer Behaviour Policy. ~

 

 

About RSD Social Care

RSD Social Care is part of RSD Technology Limited which was established in 1966 by Selby Bailey.

Selby retired in 2012 and since his two sons Ian and Richard have continued

to run the company utilising the same ethics Selby has always worked too..,

Maximising workers pay, minimising client costs, maintaining quality and investing in our workforce.

 

In 2008 RSD was awarded Service Level agreement to supply the City and County

of Swansea with Agency Care Workers under the category of Social Care.

This involves providing care Workers to work in Authority run Care Homes.

We still hold this contract with the Authority today.

 

In January 2014 our Care Manager, Christian Heinrich, started to undertake Domiciliary

Care services on behalf of the City and County of Swansea.

Utilising our pool of trained care workers we slowly grew the Domiciliary business focusing on quality of service,

training and working conditions for our care workers to slowly build a quality workforce.

 

We continue to grow the business in this way, supporting our workers to our very best ability

and focusing on our quality of service as our aim is to give the best support to our customers

to maintain and improve their independence through our reliable and friendly service.

 

However don’t take our word for it pleased read our most recent CSSIW report (Care and Social

Services Inspectorate Wales now called CIW Care Inspectorate Wales).

 

Please feel free to read our current Statement Of Purpose

 

Our Services

We offer a wide range of services from personal care, domestic care to respite care, overnight care and full live in care packages to any adult requiring care

or support for independent living in their own home, subject to appropriate funding.

We are registered with the Care Inspectorate Wales CIW(Formerly Care and Social Services Inspectorate Wales CSSIW) to provide support for the following categories of people.

The elderly – including frail and vulnerable people   

People with mental ill health 

People with physical disabilities, sensory loss and or impairment 

People with long-term illness or disease 

People with terminal illness 

People recovering from illness

Reablement/post discharge care 

People with a learning disability

Younger adults and families requiring support

 

Homecare for Independent Living

At RSD Home Care we understand how much it means to you to remain as independent as possible in your own home.

If you need help and support with personal tasks like washing and cooking our homecare services are on hand to provide personal care.

As a private homecare company, we have lots of other home care services that could make your day-to-day life easier and more enjoyable.

 

Companionship and social care 

RSD care assistants can accompany you to social activities or your day centre.

We can spend time with you, helping you to learn new skills or how to get a particular task done.

These types of homecare services called supported living.

 

Sitting services

You might need one of our care assistants to stay with you while the person who normally looks after you has a short break.

 

Domestic help

Our care in the home includes cleaning the house, washing up, doing the laundry and ironing.

If necessary we can also arrange to undertake a deep clean of your home.

 

Shopping

We will do your shopping and go on errands such as collecting your benefits, pensions or prescriptions.

 

Meal preparation

Our standard homecare plans usually include making sandwiches and light meals, soups etc... 

Some of our homecare services are dependent on the availability of suitable staff in your area

 

Home Care Assistants are more than ever providing a valuable service to our communities.The dedication and training required to become a Care Workers is more demanding than ever which in turn makes for a more interesting and rewarding  career as a Care worker. As an RSD Care worker you will be trained to the very highest standards, but it doesn’t stop there. Our workers continue to be trained and mentored ensuring they are kept up to date with the latest practices within the Care Sector. You will receive regular supervision meetings with your Co-ordinators who will always be there to support you RSD Social Care is keen to support workers looking to undertake NVQ qualifications something identified in RSD’s February 2017 Care and Social Services Inspectorate Wales report (Now Care Inspectorate Wales or CIW) and actively encourage you to develop a career in Social Care.

What skills do you need to become a great Care Worker? Candidates need to be: of caring disposition punctual and reliable patient willingness to learn cheery demeanour a good listener be able to multitask Previous experience can help however full training will be provided. A full driving licence and own transport is essential in most instances as this position will involve travelling between service users homes   Areas we cover:- We are looking for workers to join existing teams in the following areas:-         ·         Mumbles ·         Sketty ·         Killay ·         Gorseinon ·         Gower           ·         Langland ·         Derwen Fawr ·         Killay ·         Gorseinon ·         Penclawdd ·         Caswell ·         Sketty Park ·         Dunvant ·         Loughor ·         Crofty ·         Newton ·         Sketty ·         Upper Killay ·         Penyrheol ·         Llanmorlais ·         Westcross ·         Hendrefolian   ·         Grovesend ·         Parkmill ·         Norton ·         Tycoch     ·         Southgate ·         Pennard       ·         Norton ·         Bishopston         ·         Kittle         ·         Mayals              Benefits of working with RSD: The very best training and ongoing support Very good rates of pay (Mon to Friday £11.20/hr Sat & Sun £12.30/hr) Holiday pay (Up to 28 days a year, 2.33 days for every 30 days work!) Mileage Paid at 45p per mile Full time or Part time work Workplace Pension Full Training Provided   Please call now to discuss a rewarding career in Social Care and help people to maintain their independence to live in their own homes 01792 342199 OR click here to fill in our online application form.

 

 

 

 

 

CIW Care Standards Act 2000 Inspection Report Published 14th November 2022

Summary RSD Social Care Ltd is a domiciliary support service providing support to people in their own homes and in the community in the western bay area of Swansea. The service is registered to provide this service to both adults and children. Overall, people are satisfied with the service they receive from RSD social care. People are supported with up-to-date personal plans that reflect their needs well. Care workers are recruited and trained appropriately and feel supported in their roles, however improvements are required to ensure formal supervision and appraisals are completed at required intervals. There is a visible management team in place who are based in the office premises daily. The responsible individual (RI) is aware of their role and responsibilities and visits people to obtain their feedback to drive improvements in the service. Required regulatory reports are completed appropriately and give a good overview of the current status of the service, and improvements identified. Well Being People have a voice and are listened to. Personal plans reflect people’s needs well and give a good overview of what is important to the individual. Reviews take place routinely with people, however revisiting the content of personal plans during these reviews would enhance this process. The RI routinely visits people to obtain their feedback about the service to drive improvements and questionnaires are completed to highlight any areas of poor performance. This information drives the improvements in the service highlighted in the quality-of-care reviews. People are protected from harm and neglect. Care workers are up to date with safeguarding training and are aware of their responsibility to report any concerns appropriately. The service has policies and procedures in place which are reviewed routinely. The service is following the updated guidance for minimising the risk of transmission of Covid-19. People’s personal data is stored electronically on password encrypted devices to prevent data loss. Care workers are recruited and vetted appropriately with pre-employment checks in place. Systems are in place to ensure safe recruitment takes place in the service. Care workers receive the necessary training to carry out their roles, and to register with the workforce regulator. Staff feedback overall was positive with staff feeling valued and supported in their roles. However, spot checks and supervision records seen are not completed quarterly and there were no appraisals in staff files viewed. This is an action for improvement and will be followed up at the next inspection. There is good oversight of the service. The responsible individual (RI) is visible in the office on a daily basis. There is a consistent manager in post who is supported by a structured office team with their designated roles and responsibilities. Quarterly visits are carried out to obtain feedback from people to drive improvements. Quality of care reports are completed bi-annually as required and give a good picture of the current performance of the service. Care and Support Overall, people are satisfied with the service received by RSD care staff. We visited and spoke with six people receiving the service and most comments were positive. People told us that they usually received care from care workers they know but also understood that there has been a lot of staff leaving and new ones coming on board more recently. People were complimentary of the care workers who visit them, comments include “they are very good, most of them are brilliant”, “I think they’re very good” and “we've got to know them now, they come at good times for us and they are great for our needs”. People also told us that usually their call times were okay, but sometimes care workers were running late or early and they are not informed. General feedback indicated that communication from the office in these scenarios could be improved. People are provided with the quality of care and support they need. However, the personal planning process could be explained better so that people understand the purpose of it and can participate more. We looked at six care files and all have been reviewed within the last three months as required. Most contain a detailed “who am I” section which gives care workers a good background to the person and what matters to them. Although all documentation is stored electronically in the service, hard copies are available in people’s homes. We looked at these and saw that none were signed and, on asking people if they had read them, most said no. On discussing the content of the personal plans people agreed that they did accurately reflect them, and their care and support needs well.   Please click for full:- CSSIW report (Now CIW Care Inspectorate Wales)

 

 

Data Protection

RSD Social Care makes a commitment to ensuring that personal data, including special categories of personal data is processed in line with

GDPR and domestic laws and all its employees conduct themselves in line with this. Where third parties process data on behalf of the Company,

the Company will ensure that the third party takes such measures in order to maintain the Company’s commitment to protecting data.

In line with GDPR, the Company understands that it will be accountable for the processing, management and regulation, and storage and retention

of all personal data held in the form of manual records and on computers.It will:-

• be processed fairly, lawfully and in a transparent manner
• be collected for specific, explicit, and legitimate purposes

• be adequate, relevant and limited to what is necessary for the purposes of processing
• be kept accurate and up to date. Every reasonable effort will be made to ensure that inaccurate data is rectified or erased without delay
• not be kept for longer than is necessary for its given purpose
• be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage.

Personal data is processed in recognition of an individuals’ data protection rights:-

• right to be informed
• right to access
• right to rectification
• right to erasure
• right to restrict the processing of the data
• right to portability
• right to object to the inclusion of any information
• right to regulate any automated decision-making and profiling.

All remote data is stored on a fully encrypted cloud-based service, which meets ISO27001 ‘gold standard’ for information security.

This includes banking grade security and fully managed backups.

All Local data backed up on external drives on a daily basis and stored in secured location.

All computer systems are protected using firewalls and auto protection software for safe storage as per cyber security policy.

To view our Sevice User privacy policy please click:- Service User Privacy Policy

or

To view our Worker Privacy Policy please click:- Worker Privacy Policy

 

Supported by Care Co-ordinators Andrea Jones, Emily Stephens & Dan O'Neill

Contact Us

-Please contact RSD on 01792 342199 and ask for the homecare team or email :- socialcare@rsd.uk.com

Location:-